REFUND POLICY

Refund Policy - MCRO Electronics Installation Services

Effective Date: 31/10/2023

Thank you for choosing MCRO Electronics Installation Services ("MCRO," "we," "us," or "our"). Our Refund Policy outlines the terms and conditions regarding refunds for our services.

1. Refund Eligibility

  • Installation Services: Refunds are eligible for cancellation of scheduled installation services, subject to the conditions outlined in the Cancellation Policy.

2. Cancellation Policy

  • Cancellations: If you need to cancel a scheduled service, you must do so within 24 hours before the scheduled appointment. Cancellations made outside this timeframe may be eligible for a full or partial refund, depending on the circumstances.

  • Refund Processing Time: Refunds will be processed within 5 days from the date of the cancellation request.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer service team at support@mcrotec.com.
  • Provide your name, contact information, and details of the service for which you are requesting a refund.
  • Clearly state the reason for the refund request.

4. Refund Exceptions

  • Completed Services: Refunds will not be issued for services that have already been completed.

  • Damage or Issues: If the refund request is related to damage or issues arising from the installation service, please refer to our Warranty and Liability section in the Terms of Service.

5. Contact Us

If you have questions about our Refund Policy, you can contact us at support@mcrotec.com

6. Updates to this Refund Policy

We may update this Refund Policy periodically. The effective date will be indicated at the top of the policy.

By engaging with MCRO's services, you agree to the terms of this Refund Policy.